Terms & conditions

1. Who we are and what these terms cover

These terms apply to every offer, order and agreement for the Dutch with Mike online course and the website, between [YOUR FULL NAME], trading as Dutch with Mike (“we”, “us”), and you. Our business details are on the company details page.

“Consumer” means a person who buys for purposes outside their trade, business or profession. Most buyers are consumers, and the rules that protect consumers always apply to them. Nothing in these terms limits those mandatory rights.

Private lessons booked through Preply are not covered by these terms. They are governed by Preply’s terms, and we are not a party to that agreement.

2. The course

The course is a set of online video lessons with pronunciation clips, quizzes, exercises, transcripts and downloadable notes for learning Dutch, as described on our website at the time of your order. The first release covers the A1 level. Other levels and add-ons (such as exam tracks) are separate products and are only part of your purchase if the product description says so.

We may improve, correct and add to the course. We will not remove anything that is a main feature of what you bought. If a change would have more than a minor negative effect on your use of the course, we will tell you in advance, and you may end the agreement free of charge and get a refund for the part you cannot use, as the law provides.

3. Ordering and when an agreement is made

You place an order by following the steps on our website and clicking the button that confirms you are ordering with an obligation to pay. The agreement is made when we send you an order confirmation by email. We may refuse an order for a good reason, for example suspected fraud.

You must be at least 18 to place an order. If you are younger, a parent or guardian must order for you.

We make these terms available before you order, in a form you can save and print, and we send them to you with the order confirmation.

4. Price and payment

• The price is the one shown at checkout, in euros, [including VAT where applicable].
• You pay once, in full, when you order. There is no subscription.
• Payments are processed by [PAYMENT PROVIDER]. You can use the payment methods shown at checkout.
• If a payment fails or is reversed, we may block your access until the amount is paid.
• A price change does not affect an order you have already placed.

5. Access and delivery

After your payment is confirmed you get access to the course through your personal account. Access is personal to you.

[ACCESS PERIOD: define it, e.g. "You have access for as long as the course is available, and at least [X] years from your purchase." Keep this identical to the pricing page and FAQ.]

If we ever plan to stop offering the course during the access period, we will tell you at least [12 months] in advance and offer you a fair solution, such as a partial refund.

You need a device, a modern web browser and an internet connection. We aim to keep the site available, but we cannot promise it will never be interrupted, for example during maintenance.

6. Your right of withdrawal (14 days)

If you are a consumer, you have the right to withdraw from the agreement within 14 days, without giving a reason, starting the day the agreement is made.

Important exception for digital courses. The course is digital content that is delivered online, not on a physical medium. If you ask for immediate access, expressly agree that we start the delivery before the 14 days have passed, and acknowledge that you lose your right of withdrawal as soon as delivery has started, then you can no longer withdraw once you start the course. We ask for this at checkout and repeat it in your order confirmation. If you do not give this agreement, your access starts after the 14 days have passed.

How to withdraw, what happens next, and a model withdrawal form are on the right of withdrawal page.

7. Licence and acceptable use

When you buy the course you receive a personal, non-exclusive, non-transferable licence to use it for your own learning. You may not:

• share your account or login details with others;
• copy, record, download (other than the notes we offer), resell, publish or otherwise distribute the course or any part of it;
• use the course or its content to train an artificial intelligence system, or to build a competing product;
• use bots, scraping or other automated means to access the course;
• try to bypass security measures or disrupt the site.

If you seriously or repeatedly break these rules, we may suspend or end your access after warning you, unless the breach is so serious that a warning is not reasonable. We do not refund access we end for that reason, without affecting your statutory rights.

8. Intellectual property

All rights in the course, including videos, audio, texts, exercises, design, the name Dutch with Mike and the logo, belong to us or our licensors. You only receive the licence in section 7.

9. Comments and other content you post

You are responsible for what you post. Do not post anything unlawful, abusive, discriminatory or misleading, or spam, or other people’s personal data. You give us a free, non-exclusive licence to display your comments on the site for as long as they are there. We may remove content that breaks these rules. Report anything that bothers you to [email protected]. Comments are personal data, see our privacy statement.

10. Quality of the course and your statutory rights

We deliver a course that matches the description on our website and works as you can reasonably expect. If the course does not, you have the rights the law gives you for digital content that does not conform to the agreement, including having it brought into conformity, a price reduction or ending the agreement. Nothing in these terms takes those rights away.

If you notice a problem, please tell us within a reasonable time so we can fix it.

11. Educational content, no guarantee of results

The course is educational. How much you learn depends on you, so we cannot guarantee a certain level, speed or result. In particular, we do not guarantee that you will pass any exam or meet any legal, immigration or employment requirement. The course is not legal or immigration advice. Always check the official requirements that apply to you.

12. Liability

Nothing in these terms limits our liability for intent or deliberate recklessness, for death or personal injury, or for anything else that the law does not allow us to limit. Subject to that, and without affecting your statutory rights as a consumer:

• our total liability for damage arising from the agreement is limited to the price you paid for the course; and
• we are not liable for indirect damage, such as lost profits or missed opportunities.

13. Force majeure

We are not in breach if we cannot meet an obligation because of circumstances beyond our reasonable control, such as a major outage of a service provider, a power or internet failure, or illness. If this lasts longer than 60 days, either of us may end the agreement, and we refund the part you could not use.

14. Complaints and disputes

If you are not happy, email [email protected]. We confirm receipt and aim to reply within [14 days]. We will do our best to find a fair solution.

[OPTIONAL: if you join a dispute resolution body, name it here. Otherwise delete this line.] You can always take a dispute to the competent court.

15. Changes to these terms

We may change these terms. The version that applies to your order is the one in force when you ordered. If we change terms that apply to your existing access, we only do so if the change is not to your disadvantage or is required by law, or if you agree to it.

16. Governing law and courts

Dutch law applies to these terms and to the agreement, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer and live outside the Netherlands, you also keep the protection of the mandatory consumer rules of the country where you live.

Disputes are brought before the competent court in the Netherlands, [COURT DISTRICT]. As a consumer, you may also bring a dispute before the court in the country where you live, as the law allows.

17. Contact

Questions about these terms? Email [email protected] or see contact.